About the Consumer Affairs Division

 

Other Consumer Protection Agencies Food & Drugs Analyst Dept. Guyana National Bureau of Standards (GNBS) Consumer Advisory Bureau Guyana Consumers Association

The role of the Consumer Affairs Division is directly related to the modus operandi of consumers in the business arena. It is geared towards protecting their interests and realising a level of stability, integrity and satisfaction to the lives of both vendors and consumers.

Consumer Hotline +592 225 5858 Ms. Timolyn Daniels Consumer Complaint Form (46KB)

Functional Areas

There are three functional areas incorporated in the Division’s Mandate:

1. Legislation and Regulation
2. Consumer Education and Research
3. Pricing, Procurement and Distribution

 

Legislation and Regulation

This area is geared towards the establishment of laws that govern the dealings between businesses and consumers; to protect the rights of consumers, and further provide avenues for redress where necessary.

Regulation in this sense revolves around the monitoring of goods and service to ensure excellent standards. This is achieved in conjunction with other Consumer Regulatory Agencies.

 

Consumer Education and Research

Consumer Awareness & You Forthnightly, Mondays 8pm, on NCN TV Dec 2005 - Tips for Christmas Shopping (28KB) Join the Panel Discussion on NCN TV or online via HomeViewGuyana

The fight against negativity in the marketplace can only be achieved if consumers and vendors are informed on their rights and responsibilities to self and others. In this light consumer education is a critical undertaking.

It is research that brings to light the consumer issues that exist in this arena and from such, proper representation and diagnosis can be made in an attempt to alleviate same.

 

Pricing, Procurement and Distribution

This is where the Division monitors the prices of essential items and other commodities on the local market, for the purpose of projections and consumer education; highlighting scarcities and making sure necessary goods and services are available to consumers at affordable prices.